Four Seasons, Maui
3900 Wailea Alanui Drive
Wailea, Maui, HI 96753
I have just come home from a whirlwind trip the first two weeks of October and was delighted to have been able to spend time at the Four Seasons, Maui. In general, I am a huge fan of the Four Seasons product both domestically and internationally and was happy to return to Maui during my trip. The staff at the Four Seasons has proved consistently professional (which is always on my radar) and I am rarely disappointed. The service at this hotel is exceptional.
Jean Claude Wietzel manages the hotel. Mark Simon is the Director of Marketing. I was delighted to meet with both during my stay and specifically spend time with Mark Simon.
I was booked on a media rate (thank you Mark) on the 8th floor that is also their "Club" level. My room was clean, well- appointed and had a relatively nice view. This property has historically been one of my very favorites because of its location and amazing views. In my previous role as a consultant, I recommended this hotel to many Silicon Valley executives for incentive programs and have never been disappointed. In total, I think I have visited this property at least ten times or more.
Just by coincidence, a very dear friend happened to be hosting an "incentive" club with nearly 650 employees during the four days I was there. To my surprise, I really didn't interact with them at all nor did I feel crowded by their program. This hotel is a great property for those kind of corporate events.
There are three restaurants at the hotel, Spago, Ferraro's and Duo and, all have exceptional food with beautiful views of the ocean right in back of the hotel. The manager at Spago were eager to please and it was a delightful experience.
For seasoned readers of my reviews you'll note I am skirting around the guest rooms. What can I say? I don't want to throw this property "under the bus" but yikes, they need to be updated and completely renovated. The carpeting in the corridors is showing its wear, but then again, that's to be expected when there's salt and sand being trafficked every year. The furniture is dated, as is the artwork.
When I spoke to Mark Simon (who is very knowledgeable about his product) I was delighted to know that there are plans in place for a complete renovation next year. I am going to reserve a SHB thumbs up or down until I have visited the newly renovated rooms next year. I do however, recommend this hotel for its excellent service and warm "ohana!"