The Reefs Hotel, Bermuda
56 South Shore Road
Southampton sN 02, Bermuda
I've just returned from Bermuda and had the most wonderful, unexpected experience. I viewed the Rosewood Hotel at Tucker's Point, Cambridges, Elbow Beach and finally settled on The Reefs Hotel. It's not my usual style (cum 5 star) but honestly, I was very pleasantly surprised and here's why.
I arrived and was immediately greeted by Mervyn a 36-year veteran of the property. He led to me reception and the lovely ladies behind the desk offered me a "swizzle" (some topical concoction with a little rum) and then offered a cold towel, always a nice touch in the more tropical destinations. The check-in was smooth and my room was ready and comfortable. Not elegant, five star, over the top design and interiors, but very adequate with beautiful views. The rooms have had recently renovated bathrooms that added a nice touch and with a little needed touch-up paint here and there, are very comfortable.
We chose lunch on the property at "Coconuts," which became a daily favorite and the Resort Manager, David Dodwell, Jr. arrived to greet me, offer a room upgrade (with stunning views) and answer all of my questions. He is a Cornell grad and very impressive. He understands hospitality and his management of the property demonstrates the effort he has put in to its constant Conde Nast high ratings. The 64 guest rooms on the hotel side are easy to navigate in simple two story buildings, although there are a few steps involved, it didn't prove to dissuade even the elderly guests that were there. The infinity pool and Jacuzzi have ocean views and beach bar service is happy to accommodate buckets of champagne or cocktails on demand.
The property lends itself to an intimate setting and the wait staff, Micheal the Bartender, Angel, Food and Beverage, Martin and Edwina, "Echos Ocean" and "Coconut's" wait staff, Mervyn, Bell Desk, all went beyond their duties to ensure my needs were met and little special extras were provided.
The food at their two restaurants, "Echos Ocean" and "Coconut's" is very decent but Miss Congeniality 2014 (I am serious) at the front desk was eager to provide the names of equally fun/impressive eateries on the island which we sampled.
We rented scooters right across the street from The Reefs and toured the island, taking in the Dockyard and the small city of Hamilton, and even had a chance to take a fun Jet Ski tour (aka tour of the rich and famous) with a seasoned instructor named "Harry" from Somerset Bridge Watersports.
I met several nice people during our short trip but was impressed to hear about the newly built fractional ownership portion of the Reefs that I also toured. These two and three bedroom apartments are absolutely gorgeous with unobstructed views from each room of the pristine beach just in front of the hotel. The coral reefs are easy to snorkel and at low tide they almost appear as bubbling caldrons emerging from the sea.
I give this property a Snobby Hotel Bitch thumbs up for amazing service and ambiance. The Latin dancing under the stars on my last night was the icing on the cake. Thank you David Dodwell! You have done a great job!